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FAQ for Magento

Troubleshooting

Search for your problem or error in the above search field, or find information on the most common problems below.

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Please notice for Magento 1.5, 1.6, and 1.7

If you’re using Magento 1.5, 1.6, or 1.7, you need to use the following extension key for the installation: http://connect20.magentocommerce.com/community/ePay.
In Magento Connect -> Settings “Preferred State” must be put at Stable.
Please notice for Magento 1.4 (Magento Connect 1.0)

To install the latest Bambora module you need to update Magento Connect using the following extension key: magento-core/Mage_Downloader.
Next, use this extension key: http://connect20.magentocommerce.com/community/ePay.
In Magento Connect -> Settings “Preferred State” must be put at Stable.
Please notice for updating the Bambora module

If you’ve updated the Bambora module, it’s important that you also update the settings for the module. The settings are found via the menu System -> Configuration -> Payment Methods -> ePay. Please inspect the payment module’s settings after updating. Also, note that the setting “Window state” defines how the payment window looks to the customer. Please adjust the settings for the payment window via the Bambora administration in the menu Settings -> Payment window

How come Bambora's module is not found in 'Payment methods'?

If the Bambora module has been correctly installed using Magento Connect, but is not found in Payment methods in Magento, it might be due to lack of write permission for the folder \app\code\local\.

Look into these settings, or contact your web developer or web hosting service for assistance.

How do I govern which payment window or windowid to use?

To open different payment windows (with, for instance, different logos) from your shops/domains, use the parameter windowid (read more about Window ID) to govern which payment window to open from the relevant domain.

For Magento, please update to beta version 2.5.7 of the Bambora module. Configure your Window ID from the module settings.
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